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We have several ways that you can utilize to request assistance.
1. You can join our Discord server at discord.gg/pokemonswordshield and request assitance in the #store-support channel.
2. You can reach out to our support team at firstname.lastname@example.org and a staff member will assist you as soon as possible.
Please allow 30 minutes for the purchase to go through before seeking assistance. Make sure that your payment went through, and was not blocked by your payment provider!